DELVERY INFORMATION

areas we deliver to: (Revised 22/01/2022)

  • United Kingdom
  • United States
  • Canada
  • Ireland

 We now only deliver currently to the above countries, we have taken the decision to do this temporarily due to Brexit and the uncertainty around the Northern Ireland protocal, once we have more information on this we will then be adding more countries.

 

The delivery firms we use are dependant on the area in which you live and the lowest cost to you, we will always choose the most cost-effective and safest option for your delivery.

 

Current firms we use:

Royal Mail

Royal Mail 2nd Class Rates:

Standard UK deliveries below 2kg and classed as a small parcel is shipped via Royal mail 2nd class post/parcel and is charged at a flat fee of £2.85 per parcel.

Standard UK deliveries between 100g - 2kg and classed as a medium parcel is shipped via Royal mail 2nd class post/parcel and is charged at a flat fee of £4.35 per parcel 

Standard UK deliveries between 5kg - 10kg and classed as a medium parcel is shipped via Royal mail 2nd class post/parcel and is charged at a flat fee of £5.95 per parcel

Standard UK deliveries between 15kg - 20kg and classed as a medium parcel is shipped via Royal mail 2nd class post/parcel and is charged at a flat fee of £9.45 per parcel 

All orders above £30 ship for Free and are sent via Royal Mail 2nd class post/parcel.

Delivery Time-Frames:

Timeframes are based on the distance to your country and the time it takes to pass your order through customs clearance of your country of residence. 

Delivery to some countries can take longer to complete and this is entirely out of our control.

Covid-19 (Corona Virus)

Due to covid there are some delays at certain ports, we aim to deliver your items by the date specified or by the date you have selected when placing your order.

We advise to add an additional 3 days to your order to ensure it can be shipped on time, if your order is for a gift basket we will ship this from our warehouse nearest your location and in some cases this can avoid the delays at ports. 

If you are unsure please contact support: 

Call us: +447393 975 325 (UK) 

or you can email: support@millarsfoods.com

 

Alcohol Deliveries

If any of your orders contain alcoholic products you will be asked to prove your age on our website and the delivery driver will also ask for your I.D.

Forms of I.D accepted:

We can only accept a passport photo page and your government-issued I.D photo-based. We provide a way for you to send this to us in your account area, once we receive and validate this we then destroy it.

 

* Delivery timescales are approximate and can be affected by the customs of your country. Gift baskets are shipped in 3-5 days or by the date you request as long as you give us at least 2 days notice before the delivery date.

** Free Delivery is for gift baskets only!

Customer Services: 

Call: +447393 975 325 (UK)     Email:  support@millarsfoods.com

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